FAQ

What is a master stocking distributor?

What kinds of products do you supply?

What are the differences in the types of products sold?

What territory do you cover?

What is the return policy?

Do you offer consultative services?

What is a master stocking distributor?

Hawkins & Associates, Inc. is a Master Stocking Distributor and water treatment solutions provider. In our role as a Master Stocking Distributor, we work closely with our manufacturers and are exclusive sellers in our area.

What kinds of products do you supply?

We supply water treatment equipment As a factory-certified repair facility for Liquid Metronics (LMI) pumps and controllers, we can also provide the accurate repair assessment necessary to keep your system operating at its best.

What are the differences in the types of products sold?

For a few suppliers, Hawkins & Associates is the In- and Out-Of-Warranty repair facility in our sales territory (Georgia, Alabama, Central & Eastern Tennessee). This means a customer can send the item in question to us for testing and repair. This allows for a quick turn around time.

What territory do you cover?

Georgia, Alabama, and central and eastern Tennessee.

What is the return policy?

Call us to receive an RMA (return materials authorization) #. Before issuing the number to you we ask for information such as what liquid is being pumped, what systems is the equipment exhibiting that may be causing the equipment not to function properly. For safety reasons any equipment or component that has come into contact with a chemical must be thoroughly flushed and cleaned prior to us receiving it or the item will be returned to you.

Do you offer consultative services?

Yes we do. Please contact our service department for specific information.

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